Despite the fact that Android handsets are currently experiencing more activations than the iPhone, it appears that Android’s consumer satisfaction is far, far lower, as 30-40 percent of buyers are returning their Droids due to lack of satisfaction, usually because they find them too complicated to use.
The iPhone 4, by comparison, had a return rate of just 1.7 percent – and that was during the roaring height of last year’s “Antennagate” fiasco. Clearly, there’s a marked difference in customer satisfaction between Android devices and Apple’s iOS devices.
Basically, it seems that geeks are too busy getting lost in the specs of the latest Android handsets to pay attention to the software, and how well the phone will actually fit into their lives. When your average consumer gets hold of a handset powered by the Google operating system, they simply get lost.
While the folks over at TechChrunch consider Android to be a “maze” for most phone users, Apple, on the other hand, has provided a simple and intuitive one-button interface that doesn’t have much of a learning curve at all.
So much for Android outselling iOS devices – I’d much rather a smaller number satisfied users than a larger number of frustrated ones any day of the week. Sorry, Google.