iOS 5

How To: Fix Error 3002 During iOS 5 Update

Posted in How To, iOS on 12/10/2011 by J. Glenn Künzler

39s

It appears that a number of users trying to update their devices to iOS 5 are encountering an “error 3002″ during the update process that prevents them from completing the upgrade. Fortunately, OS X Daily has found a solution, and I hope it will work for those of you that are experiencing this problem.

It’s not at all clear exactly what is causing this problem, but in order to fix it you must restore your device rather than simply updating it. Make sure you have a backup of your iOS device before continuing, as this will erase all data.

Before you proceed with this fix, make sure you have iTunes 10.5 installed on your Mac. Once you’re sure, launch iTunes, select your device from the left-hand column in iTunes, and click the “Restore” button.

Apple will warn you that this will reset your device to factory settings. Continue with the restore. iTunes will now do the rest of the work, and as long as Apple’s servers aren’t plastered with requests, you’ll end up with a successful installation of iOS 5!

To get your old data back, simply restore from your backup by once again selecting your device in the left-hand column in iTunes, right-clicking (or option-clicking, depending on how your Mac is set up) your device, selecting “restore from backup”, and choosing your most recent backup to restore to.

It’ll take a while for iTunes to reinstall all of your apps and content, but once it’s done, your device will be up and running.

Let us know if this works for you!

For more helpful tips, check out our full collection of tutorials by visiting our How-To category!



  • http://twitter.com/TonyCreative Tony G.

    Spellcheck is a beautiful thing.

  • http://twitter.com/skinny31 Michael King

    didn’t work

    • http://twitter.com/edswindelles Ed Swindelles

      Ditto, no workie.  Thanks though.

  • http://twitter.com/Niko360 Niko belic

    not working i’ve been trying for 4 and a half hours

  • http://twitter.com/Niko360 Niko belic

    its taken me all day to get all of my things from google sync back to my mac now i’ve got this s+++t

  • Jarjarbinks

    This will not work. The process returns an error message because Apple’s update servers are swamped with requests and most of them are being denied. The problem is on Apple’s side, attempting to restore your iPhone/iPad will return the same error. 

  • http://twitter.com/Martin136br martin136

    Worked for me on i pod touch went to factory settings then installed iOS 5 followed by all existing content

  • http://twitter.com/Niko360 Niko belic

    next time i will just get the new phone with the software on it thanks tim cook you have wasted my day and let the side down 

  • Alex

    Fail.

  • Aleksandro Araujo

    Not working for me =/

  • http://twitter.com/Eo610 Eoghan Ó Rónáin

    whenever i try to restore it just said “the ipad could no be restored. an internal error has occurred”
    heeeeelllp!

  • http://twitter.com/cylarconsulting Cylar Consulting Co.

    Nope. Internal error.

  • Brian

    Yep, worked for me on accident. I had tried to install so many times and finally it had gotten to the point where it erased all the stuff on the phone so it had to do a full restore. It must have used the 5 update which was already downloaded.

  • http://twitter.com/Niko360 Niko belic

    mine is working now (what i did was restore the phone from backup then done a full restore thats when it worked for me) 

  • http://twitter.com/Niko360 Niko belic

    mine is done but lost everything

  • tim c

    how long does it average take to restore from backup when i have 10gb of data,music,.. ?
    how long would the whole process take?

    • http://MacTrast.com J. Glenn Kunzler

      It’s difficult to say. Probably between 1-2 hours.

  • Auteka

    Hi,

    Thanks for the post.  I’m trying to update my iPad 2.  steps and issues listed below:

    1.  Update iTunes (10.5) and LION then trying load iOS 5 on my iPad 2 and the following happens
    2.  Getting 3002 error3.  then I was forced to do the restore
    4.  then I was getting another error code (might have been 502 or something)
    5.  tried to restore… restore kept failing with the 3002 error…
    6.  now my iPad wont boot and says connect it to iTunes… and I’m getting a 3014 error

    any help appreciated…

    Auteka
    London, UK

    • http://MacTrast.com J. Glenn Kunzler

      Yup – this is because Apple’s server is overloaded. Just be patient and things will settle down and start working better.

      • Auteka

        thanks for the calming words J. Glenn.  Looks like you were right :-)  all working now… yay!

  • Flavio Landi

    Server overloaded guys…..

  • http://www.facebook.com/jannik.schlossberger Jannik Schlossberger

    thanks a lot

  • http://www.facebook.com/jannik.schlossberger Jannik Schlossberger

    thanks a lot

  • Elijah Will Eat Ü

    i tried this and i still get the message “The iPhone “iPhone” could not be restored. this device isnt eligible for the requested build.” i have the iphone 4 is there any way to fix this??

    • http://www.facebook.com/people/Thiago-Freire-Lima/100000660494023 Thiago Freire Lima

      i have this message too…

  • Alison

    I’m not even lucky enough to get error 3002.. Every time my phone starts to sync iTunes stops responding (I have it updated) and I have to force quit. Would try this (though it seems like the problem is my computer) but how can I back up my data without syncing my phone?

    Will I ever sync again? /dramatics

    • http://MacTrast.com J. Glenn Kunzler

      Right-click or option-click your device’s name in the left-hand column in iTunes, and select “backup device”. That should take care of it.

      • Alison

        Am no having any success with that as iTunes detects my phone it freezes, even if it hasn’t actively started syncing yet.

  • iFan

    I did this but got the problem Error 3194 – give up.

  • Abhishekpraksah

    thanks a lot !!!!!!!!! worked out well ………….. thanks again 

  • Abhishekprakash

    thanks worked out well ……

  • Henso_38

    thanks =D

  • Stephen Strikwerda

    Please help!! I’ve been trying for two hours today and 4 1/2 yesterday, and I keep getting either Error 3002 (if I click “Update”) or Error 3194 (if I click “Restore” or I don’t get Error 3002 from clicking “Update”). I have uninstalled and reinstalled iTunes three times now, deleted the .ipsw and redownloaded it, edited my host files multiple times, put my iPad into Recovery Mode four times, and done the whole Shift+Click thing countless times. I have no firewall and my antivirus is turned off and I’ve rebooted my PC three times. There is nothing else open but iTunes when I do this other than Windows Task Manager, and I am about to rip all my hair out and throw my PC down the stairs. Nothing is working. Does anyone know any solution at all???

  • RH

    I have the Ipad 2, and on the screen it has the logo apple with a bar under it. When I connect it to the computer, it doesnt even show up on itunes. Please help

  • MissNL

    It worked perfectly for my iphone 3gs.. lucky, I was :P

  • Anonymous

    i am still not working phone in restore mode trying again today…

  • Cooldude005

    Has anyone tried it for iPod touch 3rd gen 32gig and tell me if it has

  • Guszjuk

    Thanks man… it’s been a while, since i first tried to update my ios5.. after 2 months, i guess, searching thru blogs, apple, friends, you were the only one clear and succesful help… THANKS MAN!!!!

    • http://MacTrast.com J. Glenn Kunzler

      Happy to help!

Author

J. Glenn Künzler

Glenn is Managing Editor at MacTrast, and has been using a Mac since he bought his first MacBook Pro in 2006. Now he's up to his neck in Apple, and owns an old iBook, a 2012 iMac with an extra Thunderbolt display for good measure, a 4th-generation iPad, an iPad mini, 2 iPhones, and a Mac Mini that lives at the neighbor's house. He lives in a small town in Utah, enjoys bacon more than you can possibly imagine, and is severely addicted to pie.