iPhone Ranks No. 1 in Customer Satisfaction for 8th Time in a Row

Posted in Apple, Apple News on 06/09/2012 by J. Glenn Künzler


JD Power and Associates has released their latest Customer Satisfaction Survey for smartphone providers, and has once again ranked the iPhone as #1 in customer satisfaction. This marks the eighth time in a row that Apple has taken the top spot.

From the press release (via The Loop):

For the eighth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 849 and performs well in all factors, particularly in physical design and  ease of operation. HTC (790) follows Apple in smartphone rankings.

HTC comes in second, while Samsung slid to third place – below the overall average of the survey. Once again, Apple’s customer service stands as a shining example to the rest of the industry!


J. Glenn Künzler

Glenn is Managing Editor at MacTrast, and has been using a Mac since he bought his first MacBook Pro in 2006. Now he's up to his neck in Apple, and owns an old iBook, a 2012 iMac with an extra Thunderbolt display for good measure, a 4th-generation iPad, an iPad mini, 2 iPhones, and a Mac Mini that lives at the neighbor's house. He lives in a small town in Utah, enjoys bacon more than you can possibly imagine, and is severely addicted to pie.