Apple is #1 Again in the Consumer Reports Survey on PC Tech Support

Posted in Apple, Apple News on 30/04/2013 by Chris Hauk


Consumer Reports has released the results of its annual computer tech support survey, and it shows that Apple beat its own score from last year, while besting every other major computer manufacturer.

Consumer Reports

Consumer Reports

The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up.

While full details of the survey are restricted to Consumer Reports subscribers, Macworld reports that the Apple Genius Bar was able to solve 88% of problems for in-store support, contrast that with 73% for Staples’ EasyTech and Best Buy’s Geek Squad with 70%.

Those surveyed said Apple was able to help solve 82% of their computer problems, a score that only independently owned custom computer shops came close to.

Overall, Apple rated 86 out of 100, a rating of “very satisfied.” The next closest name brand was Lenovo, with 63 out of 100, which is “fairly well satisfied.”

Apple has been highly rated in the Consumer Reports surveys for a number of years.


Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 9 years ago, and he has since added a MacBook Pro, a number of iPads, iPhones, and multiple Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine and the Internet.