Apple Investigating Reports of Some iPhone X Users Being Unable to Answer Calls

Posted in Apple News, iPhone on 05/02/2018 by Chris Hauk


Apple is reportedly investigating reports of a limited yet growing number of iPhone X users who are unable to answer phone calls due to their device’s display not waking up when the phone rings.

The Financial Times on Sunday references a growing number of complaints from users on Apple’s support forums. Reports about the issue began surfacing in December, and have continued to grow.

“Whenever I receive an incoming call in my iPhone X, ringtones start but the display comes in after 6-8 seconds,” one user reports.

Both software and hardware fixes have reportedly been tried, but no sure fix for the issue has been found. On user reports restoring his iPhone X fixed the issue, only to see it return a few days later. Another user says Apple replaced their iPhone X, but they experienced the same issue with the replacement device.

When contacted by The Financial Times, Apple said it is “looking into these reports.” However the company didn’t offer any hints as to what might be causing the issue, or when a possible remedy might be available.

We’ll keep you informed as the story develops.


Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 9 years ago, and he has since added a MacBook Pro, a number of iPads, iPhones, and multiple Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine and the Internet.