Apple Has Begun Training its AppleCare Staff on OS X Mavericks

Apple Has Begun Training its AppleCare Staff on OS X Mavericks

The release of OS X Mavericks is expected to take place before the end of October, and Apple has reportedly begun training it’s AppleCare staff to support the new operating system.

OS X Mavericks


The training is happening in small groups to avoid it becoming public knowledge, according to 9to5Mac.

Apple introduced Mavericks at this year’s WWDC event in San Francisco this past June, indicating that it would be released by the end of the year. The software has been steadily inching toward release with periodic “Developer Preview” releases.

9to5Mac’s Mark Gurman reported in September that Mavericks was on target for a late October release, so this makes perfect sense.

Our own J. Glenn Künzler got a quote from our contact inside AppleCare, who we shall refer to, by request, as “Constantin”:

“The training materials for Mavericks have been handed down to our support team today, and all of our Mac support representatives, like myself, will need to study them and “certify” ourselves before Mavericks is launched to the public. It’s a standard part of the training process.”

OS X 10.9 Mavericks will feature a number of performance enhancements, along with tabbed Finder windows, (YAY!), Apple Maps, and iBooks apps, and more. Pricing, as well as the exact release date are still to be announced, but we’ll keep you posted if we hear anything.

So, are you planning on upgrading to Mavericks immediately after its release, or are you going to wait for awhile until the bugs all get worked out? Will you even bother? Please share your thoughts with us in the comments section below.