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Apple Launches Quality Program to Address MacBook Pro Anti-Reflective Coating Issues

Apple Launches Quality Program to Address MacBook Pro Anti-Reflective Coating Issues

A report from Saturday says Apple has acknowledged a problem with the anti-reflective coating on the screens of Retina MacBook and MacBook Pro models wearing off or delaminating, and has launched a quality control program to address the issues.

Apple Launches Quality Program to Address MacBook Pro Anti-Reflective Coating Issues

MacRumors:

Apple will replace affected Retina displays at no cost for MacBook or MacBook Pro models with Retina displays within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support.

Customers can book a Genius Bar appointment, or visit an Apple Authorized Service Provider to determine if their MacBook is eligible for the program. MacRumor’s sources say Apple will not be posting information publicly, but should be contacting affected customers directly.

The issues were first reported back in March, and complaints have grown into the thousands on the Apple Support Communities, Facebook, and various website forums. Close to 6,000 affected customers have joined an online “Staingate” database, sharing photos of their affected units, and thousands of others have electronically signed a petition at Change.org.

While some affected owners report that Apple has refused to perform under warranty service over the issue, saying it is merely a cosmetic issue, others report Apple repaired their screens, even if they were out of warranty.

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