Apple on Friday announced a new battery replacement program for some 13-inch MacBook Pro models without a Touch Bar. Machines covered by the program were manufactured between October 2016 and October 2017.
Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.
Users can visit the program website to check their serial number to determine if their MacBook pro is affected. Users can find their MacBook Pro’s serial number by clicking on the Apple logo in upper-left hand corner of the menu bar on your Mac’s Desktop, and clicking on “About This Mac.” You’ll then see the serial number at the bottom of the information window.
If you opt for the battery replacement, Apple recommends you back up your machine before submitting it for repair.
Choose one of the service options below to have your battery replaced. Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store. Note: Your device may be sent to the Apple Repair Center.
- Mail in your device to the Apple Repair Center.
To prepare your MacBook Pro for service, please backup your data.
Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
If you’ve already paid for a battery replacement, you can contact Apple Support for a refund.