Apple has launched a battery case replacement program for Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR, which may experience charging issues.
Apple says an affected Smart Battery Case may exhibit one or more of the following behaviors:
- Battery case will not charge or charges intermittently when plugged into power.
- Battery case does not charge the iPhone or charges it intermittently.
Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge.
All Smart Battery Cases made for the Phone XS, XS Max, and XR manufactured between the above dates are eligible for replacement. No other iPhone Smart Battery Cases are a part of the program, so iPhone 11, 11 Pro, or 11 Pro Max battery cases are not part of the replacement program.
Apple says customers with an impacted Smart Battery Case should find an Apple Authorized Service Provider, or make an appointment at an Apple Retail Store. Users who have questions or need further assistance, please contact Apple Support.
Apple may restrict or limit repair to the original country or region of purchase. This worldwide Apple program doesn’t extend the standard warranty coverage of the Smart Battery Case. The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit. The affected battery cases will be disposed of in an environmentally friendly way.