Apple on Friday announced the launch of a new service program to remedy sound issues that AirPods Pro owners are experiencing with their earbuds. Users are reporting static or crackling sounds, as well as issues with Active Noise Cancellation.
Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.
An affected AirPods Pro may exhibit one or more of the following behaviors:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.
If you have AirPods Pro manufactured ahead of October 2020, and are experiencing the above issues with the earbuds, you can take them to Apple or an Apple Authorized Service Provider to have them serviced, free of charge. The AirPods Pro will be examined ahead of any servicing to verify that they are eligible for the program. AirPods Pro demonstrating the issue will be replaced.
The program applies only to the AirPods Pro but no other AirPods models. The program covers the AirPods Pro for the first two years after the initial retail sale of the earbuds.