HBO is aware of the “can’t play title” errors that users have been experiencing in the HBO Max app for Apple TV and is working on a fix, says a report from The Verge.
Although some users report the problem is hot or miss, others report they are unable to stream any content without seeing the playback errors. Some users do report that a few workarounds do temporarily fix the issues, including force quitting the app, logging out of the app, reinstalling it, or restarting the Apple TV.
HBO’s SVP of communications Chris Willard told The Verge that they are aware of the issues and working on a fix.
Until then, HBO Max customer support suggests two temporary troubleshooting tips, including turning off HDR support (in Settings -> Video and Audio, changing the Format to SDR, and disabling Match Content, Match Dynamic Range, and Match Frame Rate options) and changing the resolution from 4K to 1080p or 720p. For users with a 4K TV with HDR, this will most likely not be a satisfactory solution, but hopefully, it will be a short-term one.