If you’re an iPhone 12 user in Australia, you’ll want to update your device to iOS 26.2. Apple published a support document on Friday, in which the company says a “technical failure” in Australia prevented some older mobile phones from being able to make emergency calls by dialing 000. Apple warns that there is a small chance that it could happen again.
“In the rare event that these exceptional circumstances affecting mobile operators’ networks were to happen again, some older mobile phones may still encounter the same issue reaching emergency services through an alternate available network,” said Apple.
While the document does not provide much in the way of details, there have been some recent news reports about what sounds like a similar issue affecting Samsung phones.
Apple said the issue “impacted some Australians in regional areas who attempted to make an emergency call when their primary mobile network was unavailable, even though an alternate network was available and should have connected the call.” Apple said “mobile operators are taking steps to mitigate future issues.”
Apple says iPhone XS, iPhone XR, iPhone 11, and all iPhone models from iPhone 13 and newer are not affected. As for iPhone 12 users, the iOS 26.2 update, released last week, “provides support for this scenario.”
To update your iPhone to iOS 26.2, go to the Settings app on the device and then tap “General” -> “Software Update.”
(Via MacRumors)