Verizon today announced it will be offering customers a $20 account credit after a major outage in the United States on Wednesday. You will need to take action to receive it, as your account will NOT be automatically credited.
The carrier says affected customers can accept the credit by logging into the My Verizon app, but it might take some time before this option shows up in the app. Affected customers will receive a text message when the credit is available.
Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits.
This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.
If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.
We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.
On Wednesday, customers with iPhones and other smartphones on the Verizon network reported being unable to make phone calls, send text messages, or connect to the internet over 5G or LTE due to the outage. iPhone users reported seeing “SOS” in their device’s status bar, indicating the device could not connect to Verizon’s network.
The cellular carrier announced the outage has been resolved as of last night at 10:20 p.m. Eastern Time.