iPhone 4S Thumb

They Can’t Hear You Now – iPhone 4s Users Complaining About Call Audio

Posted in iPhone, News on 04/11/2011 by Chris Hauk

13s

iPhone HeadphonesA growing number of users have posted in Apple’s Support Forums about problems with audio on the iPhone 4s while making or receiving phone calls using a headset. The thread, currently up to 15 pages of posts, details the problems users are having.

The initial poster states:

When using the Apple hands free headset with the phone during a call, I get an echo problem. It does not occur immediately. It can very from 30 seconds into a call and as far up to 9 mins in before it begins the annoying echo. If I unplug the headset it goes away but will return when I plug the headset back in. I have tried 3 brand new iPhone 4s headsets with the same problems. So far I have tried rebooting, and also restored phone back to factory original settings as a new phone and still no resolution. I have been told by the other person on the line a screech sound is made then the echo begins.

Some users have posted that they have been able to resolve the problem by briefly toggling the speakerphone on, and then off.

An article on the MacRumors site states there seem to be two other possibly related problems, static on some calls, and no audio at all on outgoing calls. Some success has been reported using the speakerphone tactic to resolve the no audio problem, but others report that doesn’t help at all.

Apple support personnel have not diagnosed the issue as either hardware or software. Reports state that the new iOS 5.01 beta, released to developers two days ago, does not correct the issue.

So MacTrast readers, have any of you had any of the above problems with your new 4s? If so, have you been able to resolve them? Please share your experiences in the comments section below.



  • Tontici

    i didn’t have any sound problems with headset on my iphone 4s

    • Antoine

      I was having an Iphone 4, I used it for around 10 months it only had problem with the speaker so I thought maybe defect with this piece, but after the release of Iphone 4S I bought 2 64GB Iphone 4S For me & my wife at Dubai for AED 3850 (USD 1050) for one. I didn’t mind the price as I was much crazy for Iphone. And its not even a week we started getting problem with sound in both iphones. When I make calls the person I’m calling can’t hear me, but when they call me back I can hear nicely. In a day sometimes I am able to call nicely but several times I also have the sound problem. I’m not using any headset, I call directly. This is very embarassing as I mostly do international business calls and several money and of course embarassment when the receiver takes the phone but I can’t hear them. All the business associates I deal with is Using SAMSUNG S2 and I was encouraged for SAMSUNG BUt it seems that I’m regretting now. I can understand problem with one phone, but if both has similar problem in just 1 week after purchase then seriously I feel Iphone is not investing properly in their quality control. It’s a shame, I don’t think I’ll ever buy an Iphone again.

  • http://www.facebook.com/profile.php?id=712695950 Anonymous

    I had a problem with my original iPhone 4S (the headphone jack wasn’t passing audio through to the headphones) so I replaced my phone this weekend. Now, when I make or receive a call, the person on the other end cannot hear me. And the Speakerphone is enabled by default when a call is active.

  • Nothanks

    I’ve had tons of issues with my 4S’s audio. Sometimes I can’t hear people on the other line, people can’t hear me (completely cuts off audio), and sometimes it just gets really quiet for the other person. Speaker phone is horrible and has been cutting me out almost every time I use it.  Recalling people doesn’t seem to fix the issue, and taking it off of speaker phone doesn’t always helped either. Also, have had spontaneously dropped calls when both parties are in full service.

  • pixi

    I Just bought my first iphone 4s. Everything worked apart from the Audio jack. Taking it back tomorrow.

  • jeff k

    The people I call cannot hear me when I call them.  Frequency is 1 every 10 outbound calls this happens.  Have not tried the speaker phone trick, I usually hang up and call them back.  iPhone 4s bought in November.

  • Mariaelena Torres

    Some times when I’m calling with the headset, people can’t hear me, I’ve had to turn off the phone and then the issue is resolved.  I was about to return my phone until I read this article.  I thought my phone was defective.

  • http://www.facebook.com/profile.php?id=100002734905152 Leo Hammer

    I purchased an iPhone 4 for my wife before Christmas. She never uses a headset only the speakerphone for her ‘Hands Free’ calling. As long as she is holding the iPhone in her hand the audio is fine. As soon as she sets the phone down there are varying levels of loud spueals and static. If the caller (Me) speaks it will break the static momentarily, but when the caller is not speaking you cannot hear anything that is being said in the vicinity of the iPhone. So much for ‘Hands Free’ calling.

  • Thefarkleberry

    When I am in speakerphone mode or in Facetime mode, I cannot be heard.  I can hear the other party and I can be heard in regular talking mode.  Very uncool – new phone in January 2012. 

  • Guest69

    I got my iPhone 4s yesterday AT&T. I have made about 5 calls and the other caller complains they can’t hear me or I keep breaking up. While that is happening I can hear them just fine. I hope somehow this issue gets resolved soon.

  • Guest

    I had this problem with my first iPhone 4S.  Everyone was complaining of echoing when I talked to them.  I took it back to the Apple store (before 30 days) and they switched it out for a new phone.  Now…the same thing is happening with the new one!  This is ridiculous.  I don’t know what to do.  Is Apple going to fix this?  Everyone I talk to gets annoyed by hearing themselves echo back.  And I don’t even know there is a problem.  Ugh

  • Claudia

    I have 2 iPhones (4 & 4s) both are cutting out and the person that I am talking to can not hear or understand me . Some calls are dropped but not often. Mostly I can not be heard. Had Verizon for 8 years and had excellent coverage until 2 weeks ago. Help please. . Verizon may have changed tower to 4g would that effect my 3G phones?
    I never have trouble hearing !

  • Ross

    Yes no audio on outgoing calls though they can hear me

Author

Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 5 years ago, and he has since added a MacBook Pro, iPad, iPhone, and 2 Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine, and the Internet.

Don't forget to check out Chris' two latest endeavors, as the "Apple Expert" at Answers.com, and his own personal tech blog at chrishauk.com