Apple Extends Free Repairs for Separated Back Covers on First Generation Apple Watch to Three Years

Posted in Apple News, Apple Watch on 12/07/2017 by Chris Hauk

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Apple has extended free repairs for Apple Watch users who have seen the back cover of the watch separate from the device. The free repairs have been extended to three years, regardless of warranty coverage.

Apple Extends Free Repairs for Separated Back Covers on First Generation Apple Watch to Three Years

Photo credit: PowerPage

AppleInsider:

The change should apply to any first-gen model —Sport, Standard, Edition, or Hermes —even if a previous warranty has expired. To arrange a repair, people must contact an Apple store, an authorized service provider, or else Apple’s remote support staff.

For example, if you bought an Apple Watch in April 2015, it is eligible for a free repair until April 2018. Owners who have already paid to have a separated back cover repaired may be able to obtain a refund by calling Apple Support.

Apple has determined that under certain conditions on some Apple Watch (1st generation) devices the back cover may separate from the watch case. Apple will service eligible devices free of charge. Apple will authorize coverage for three (3) years from the date of purchase.

The issue has been a well-known one, having first reared its ugly head in 2015. The part will appear to be separating when taking the Watch off of its magnetic charger. The reason for the defect isn’t known for sure, although some speculate Apple did not use a strong enough or sufficient amount of glue to secure the back cover.

The issue appears to be limited to the first-generation Apple wearables, as similar issues with the Series 1 and Series 2 Apple Watch lineups have not been noted.


Author

Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 9 years ago, and he has since added a MacBook Pro, a number of iPads, iPhones, and multiple Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine and the Internet.