While there is no doubt that Apple has already opened up quite a few Apple Stores around the world (just under 400), you’d be surprised to find out how many people actually don’t have an Apple Store nearby for tech support. And what about if you have a faulty Mac Pro? Those things weigh a ton and are a pain to move.
This is where Boxy comes in. Instead of having to go to an Apple Store or pay hard earned cash to get somebody to look at it, you can get tech support right through iMessage or a FaceTime call – and best if all, Boxy’s support service is absolutely free.
All you have to do is enter your query or problem into the box on the homepage, state how you want to be contacted and Apple tech support should automagically appear within minutes. Unique to this site is the ability to receive help via Facetime, giving you the chance to show your problem instead of just describe it.
Boxy was co-founded by Ethan Andrews, an ex-Apple Corporate employee, and considering he’s only 20, it’s a phenomenal achievement to have set up a site as complex as this.
This should prove very useful, especially for those who don’t have access to an Apple Store or those who just want a quick bit of advice about a product that isn’t worth the journey to the Apple Store for. At any rate, it will be interesting to see how the site does over time!
Boxy is a unique service – unlike anything I’ve seen before, at least to this scale. With any luck, Mr. Andrews has a chance to completely reinvent tech support as we know it – all from the comfort of your iPad and your sofa!
Give it a try today and see what you think.