Apple Begins iPhone 5 Battery Replacement Program

Apple Begins iPhone 5 Battery Replacement Program

Are you experiencing shorter and shorter battery life with your iPhone 5? If so, you may be in the small percentage of owners that have an iPhone 5 with a faulty battery. There’s good news however, as Apple has begun a iPhone 5 Battery Replacement Program to replace those faulty power cells.


From the Apple iPhone 5 Battery Replacement Program site

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range. 

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

There is a limited number of iPhone’s that are covered by the program, so you’ll need to enter your iPhone 5’s serial numbers at the site to find out if you can get a replacement battery. If you’re eligible, you can get a replacement at any Apple Retail Store, Apple Authorized Service Provider, or via Apple Technical Support.

If you’ve already paid to have your battery replaced, you are eligible to receive  a refund for what you paid from Apple.

The replacement program covers iPhone 5 batteries for the first two years of the unit’s purchase, or until March 1, 2015, which ever is longer. The replacement service begins today in the United States and China, August 29th in other countries.

  1. MRonin ⚜ says:

    Actually taking in my girls phone for this today. Two weeks ago without any change the battery drains in a few hours. Saturday her phone was 100% charged, unplugged it and thirty seconds later used it to shoot less than 5 minutes of video and the battery was suddenly at 10% charge.

    1. Chris Hauk Chris Hauk says:

      Sounds like her phone is a good candidate for the service. Let us know how the whole experience went for you.

      1. MRonin ⚜ says:

        We are waiting on the battery to be delivered to the store. It looks like this was far more prevalent than Apple indicated. As soon as it’s in they will get it replaced. I’m not happy needing to come in twice, but I get that they have to make sure the battery is indeed defective and covered under the terms of this plan to avoid people abusing it.

        1. Chris Hauk Chris Hauk says:

          We’ve heard other reports like yours. It is disappointing that Apple didn’t have the batteries on hand. Please keep us posted on your continuing adventure. 🙂

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