Gazelle Offers Certified Pre-Owned iPads and iPhones

Gazelle Offers Certified Pre-Owned iPads and iPhones

Gazelle, long a popular choice for turning your used iOS device into quick cash, has opened its own certified pre-owned device store. Items in the store include iPhones, iPads, and other smartphones and tablets. Currently, the store’s inventory is limited to Apple devices, including the iPhone 4 and up, iPad 2 and up, and the iPad mini.

Gazelle Certified Pre-Owned

9to5Mac:

The benefits of Gazelle’s certified pre-owned devices include a “30-point quality inspection” and a 30 day return period with devices starting at $159. This varies from Gazelle’s existing eBay store, which lists devices for purchase with a 14 day return period and potential 20% restocking fee. Gazelle’s certified pre-owned devices also ship with original packaging while the eBay store list items without included accessories in some instances.

The store currently lists the iPhone 4 from $159, iPhone 4s from $219, iPhone 5 from $274, and iPhone 5s from $379. The site shows AT&T, Verizon, and unlocked models as being in stock. For those of you looking for a tablet, Gazelle currently has the iPad 2 starting at $249, iPad 3 from $309, iPad 4 from $339, and iPad mini from $239. These devices vary in storage capacity and color, and currently they are Wi-Fi only models.

Just as when selling your gently used devices, also be sure to shop around when buying used devices, as other reputable sellers may offer the same devices at a better price.

  1. hank johnson says:

    tl;dr Phones sold by Gazelle can still be blacklisted.

    I purchased two iphone 5’s from Gazelle last December 2013, for a Christmas gift for my mother-in-law and one for my wife.

    A few days ago, my mother-in-law contacted me to tell me the phone was no longer receiving service.

    After trying everything I could find about fixing it, I finally contacted T-Mobile, and discovered that the phone’s IMEI has just been blocked due to non-payment by the original owner(!)

    Just to clarify, this phone has been in daily use since Xmas Day 2013 (~11 mos)!

    The T-Mobile rep told me that the original owner had been making payments all this time, but recently closed their account, and were sent a final bill. The bill was 10 days past due and at that time T-Mobile automatically blacklists the IMEI.

    I bought these phones specifically from gazelle and paid more for them as a result, as I believed they were essentially guaranteed against this sort of thing.

    I even contacted them before my purchase asking them if their phones were checked:

    “Thank you for your interest! We do test all items to confirm availability for activation by you upon receipt. Unless otherwise noted in the listing, this item has been tested and is clear.”

    It turns out, this doesn’t mean the device will remain that way after you receive it. An important fact that they continue to omit in their eBay listings.

    I contacted their support yesterday and was told that the unit is outside of their 30-day return window and they can not help me further.

    As far as I’m concerned, they didn’t actually sell me anything. They sold a device that still had a lien against it, and now that it is blacklisted, I basically paid $400+ to rent it for the past 11 months. Technically, this iPhone is still the property of T-Mobile…

    I’ve since opened a complaint with the BBB and am hopeful they will come to a resolution on this issue.

    Moral of the story is: Don’t think that just because you’re buying from a bigger operation, that your phone is free and clear and ownership has been legally transferred to YOU.

    As a matter of fact, you can even read Swappa’s TOS and you will find a very loose policy on blacklisted IMEI/ESN’s. They basically say you’re only recourse is PayPal’s 45-day dispute window.

    Buying from these sites is really not any different than craigslist or a random seller on eBay.

    1. hank johnson says:

      Update 11/06/14: Just to follow up, I got into contact with a senior Gazelle representative through their Facebook page. They then offered me an exchange unit, which I happily accepted.

      I received the exchange iPhone yesterday and my issue is now resolved to my relief and satisfaction.

      I am happy to say that Gazelle came through and made things right for me in the end. They also told me they are working with carriers on new ways to determine if devices are still under contract and/or still financed, to avoid issues like mine down the road.

      Be careful out there!

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