If you ordered a free replacement USB-C cable for your 12-inch MacBook from Apple, the cable is in the mail. No, really! Apple launched a replacement program on Friday for possibly defective USB-C cables that were sold either with a 12-inch MacBook or separately.
At that time, Apple said it would automatically ship new replacement cables out to customers who supplied a valid mailing address when purchasing or registering their products, and as of today, customers have started receiving new USB-C cables. As shared on reddit, MacBook owner iPhonedo received a package from Apple that included a new USB-C cable and a letter explaining the USB-C cable replacement program.
Apple says a “limited number” of MacBook USB-C charging cables shipped through June 2015 have a design flaw that causes a attached laptop to not charge or charge intermittently when connected to a power source. Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text. See images above.
Apple is providing a free, redesigned USB-C charge cable to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory. For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.
Customers who did not purchase a MacBook through Apple’s online store, or register the device online can do one of the following to ensure they receive a replacement cable:
- Find an Apple Retail Store. Genius Bar reservation recommended.
- Find an Apple Authorized Service Provider.
- Contact Apple Support.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook. If you believe you have paid for a replacement due to this issue,contact Apple regarding a refund. The program covers the affected USB-C charge cables until June 8, 2018.