Apple has announced that Apple Card customers have ranked Goldman Sachs and Apple Card No. 1 in customer satisfaction among Midsized Credit Card segment, according to J.D. Power.
Apple Card received a score of 864 in the survey, topping the list in the J.D. Power 2021 U.S. Credit Card Satisfaction Study. Apple Card and issuer Goldman Sachs also ranked highest in the Midsize Credit Card segment across all of the surveyed categories, including interaction, credit card terms, communication, benefits and services, rewards, and key moments.
“It is exciting to be recognized with this first J.D. Power win, just two years after introducing Apple Card in 2019 and the first time being included in this study,” said Jennifer Bailey, Apple’s vice president of Apple Pay. “We designed Apple Card to help our customers lead healthier financial lives, so it’s incredibly meaningful to see that our customers are valuing this. Being recognized as the leader in this category this year is an honor, and we look forward to continuing to deliver this product, service, and support with our award-winning issuer as Apple Card expands to more and more customers across the U.S.”
“Nothing energizes us more than the affirmation that we are providing a simple, transparent product that delivers value and that customers love,” said Harit Talwar, Goldman Sachs’s chairman of Consumer Business. “Creating this experience with Apple has been incredibly rewarding, and we are committed to continuing to deliver best-in-class service to our customers. It takes a village, and I am grateful to my colleagues at Goldman Sachs, the teams at Apple, and all of our partners who have helped us be No. 1 in customer satisfaction in the U.S. credit card industry.”
Apple Card was launched in 2019 as the first credit card specifically designed for use with the iPhone. Apple Card is a no-fee credit card that provides customers with a secure and seamless way to manage their finances directly from Apple Wallet on iPhone.
Apple Card offers Daily Cash rewards to customers that spend online or in-store, including 3% Daily Cash back on purchases made directly with Apple and select merchants with Apple Pay, and 2% on purchases through Apple Pay.
Apple works with Goldman Sachs Bank USA, Salt Lake City Branch as their bank issuing partner, and Mastercard as their network for Apple Card.
Apple Card is currently available for qualifying applicants in the United States.