Several buyers of Apple’s newly revamped MacBook Pros are being notified that their new laptop shipments are being delayed due to “mechanical” issues impacting UPS, the shipping company used by Apple to ship its devices worldwide.
Customers on Reddit say they’re seeing messages saying “a mechanical failure has caused a delay” when tracking their MacBook Pro shipment. Customers in other forums also report they have received emails from UPS informing them of unknown mechanical failures, and are listing delivery dates that vary depending on the conditions on the ground.
Some shipments are showing as still on the ground in Shanghai and Seoul, South Korea, and publicly available flight records show few UPS flights scheduled to depart either city today.
Customers took to Twitter to complain.
@UPS has “mechanical issues” and my shipment has been stuck in China for days. Classic UPS experience @Apple @AppleSupport should know better and ship with @DHLGlobal instead.
— Petrolüze (@petroluseum) October 27, 2021
@UPS –
Package 1:"A mechanical failure has caused a delay." <- showing for last 2 days.Package 2:"Please check again later for scheduled delivery." <- showing for last 3 days.
Your only job is to track parcels. Why are you so bad at it?
— John Woods (@JohnAlanWoods) October 27, 2021
As noted on Reddit, one UPS flight from Seoul to Cologne that was scheduled for later today has been canceled.
“Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the scheduled delivery date” is another message customers are seeing.
