Apple Announces Repair Program for 2011-2013 MacBook Pros With Video Issues

Posted in Apple, Apple News, Mac on 19/02/2015 by Chris Hauk

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Apple announced on Thursday that it has begun a repair initiative to fix certain MacBook Pro laptops that are suffering from distorted video, unexpected restarts, and other issues. The affected units will be repaired for free.

Apple Announces Repair Program for MacBook Pros With Video Issues

Screenshot of MacBook Pro graphics issue.
Source: Apple Support Communities forum member “Andy_Gee”

The repair program, called the “MacBook Pro Repair Extension Program for Video Issues,” applies to MacBook Pro computers sold between February 2011 and December 2013 that exhibit distorted video, no video, or unexpected system restarts.

MacTrast first reported on the issues back in January 2014, when a number of early-2011 MacBook Pro owners began complaining of video and rebooting issues with their laptops.

In the majority of cases, the first signs of an issue appears during graphics-intensive operations. The viewing of HD video, editing hi-res photos, or other heavy computing tasks can bring the problem to the forefront. Graphics begin to become striated, or the screen will simply go blank. Reboots solve the problem for some, but the issue rears its ugly head again a short time later.

While initially, it was reported that Apple had no plans to repair any affected machines, the company was slapped with a class-action lawsuit over the issue in October. The complaint cited numerous complaints of video and system failures.

Affected models include:

  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

To find out if your MacBook is covered by the repair program, visit Apple’s “Check Your Coverage” online tool. Eligible MacBook Pros can be repaired by making an appointment at your local Apple Store, Apple Authorized Service Provider, or via mail.

Apple states repair begin today in the U.S. and Canada, international repair support will kick off February 27.


Author

Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 9 years ago, and he has since added a MacBook Pro, a number of iPads, iPhones, and multiple Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine and the Internet.