Apple Clarifies $29 iPhone Battery Replacement Policy, All iPhone 6 and Later Devices Eligible

Posted in Apple News, iPhone on 02/01/2018 by Chris Hauk

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Apple announced last week that it is reducing the price of an iPhone battery replacement from $79 to $29. At the time, the company said the new policy would apply to “anyone with an iPhone 6 or later whose battery needs to be replaced.” Apple has now clarified that the policy will allow for battery replacement for any covered device, even those that pass an official Genius Bar diagnostic test.

Apple Clarifies $29 iPhone Battery Replacement Policy, All iPhone 6 and Later Devices Eligible

MacRumors:

This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple’s own diagnostic test. 

Apple kicked off the battery replacement policy in response to reports that Apple slows down older iPhones on purpose in order to drive new device sales. Apple last week publicly apologized for not being more transparent as to why they slow older iPhones, saying it slowed affected devices due to issues that could be caused by worn batteries in the devices.

iGeneration also reports that it is believed that Apple will issue a refund to customers who have recently paid $79 to have their iPhone 6 or newer’s battery replaced before the new policy came into effect on Saturday, December 30. Customers will need to request a refund.

If you believe your device is affected by the new battery replacement policy, you can either schedule a Genius Bar appointment at your closest Apple Store, or contact Apple Support by Twitter, phone, email, or online chat. Battery replacements can also be made at select Apple Authorized Service Providers.


Author

Chris Hauk

MacTrast Senior Editor, and self-described "magnificent bastard," Chris Hauk owns Phoenix Rising Services and writes for everyone's favorite "bad movie" website, Big Bad Drive-In.

His first Apple product was an iPod Classic 9 years ago, and he has since added a MacBook Pro, a number of iPads, iPhones, and multiple Apple TVs to his collection.

He lives somewhere in the deep Southern part of America. Yes, he has to pump in both sunshine and the Internet.