Apple is apparently preparing a new remote testing tool for iOS devices. The tool will be deployed to Apple service personel, and will be able to retrieve important diagnostic information from iOS devices remotely using the internet.
Although Apple already uses a tool that allows them to retrieve diagnostic information from your device, the fact that this tool can be used remotely through Mobile Safari is notable, and could make it much easier to verify issues with an iOS device withut requiring a customer to enter the Apple Store.
Apple has reportedly put the final touches on the tools that will allow the remote diagnostics. The new tool will work by sending an email to a customer, which they’ll then open up on their iOS device. The link will connect to Apple through Mobile Safari, check your device for problems, and then send a report back to Apple.
The diagnostics will only work on devices that are booting up and running Mobile Safari, which isn’t always the case if you need a repair, but may be able to assist in certain types of issues regardless, such as detecting battery problems, diagnosing failing home buttons, and so forth.
The new tool will not collect any personal identifying information about the user, and will reportedly only be able to access diagnostic information.