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AT&T Turns To iPad To Improve Customer Experience

AT&T Turns To iPad To Improve Customer Experience

Following in Apple’s footsteps, AT&T has decided to improve its customer experience by replacing the outdated point of sales computers with iPads, making for a much more effective and modern solution, 9to5Mac reports.

9to5Mac:

Unlike the iOS variant for the smaller iPhone display, this iPad-based system will replicate all functionality from the older, desktop-computer OPUS system. These new iPads will function as a point-of-sale system, an upgrade check system, a system to research customer accounts, and will be capable of doing everything the computers are capable of doing.

Similarly to Apple, the final effect will be to have less counters and more customer interactivity, and above all, more mobility. Credit card transactions would be handled there and then using the iPad like in the Apple Store (except in Apple’s case iPhones are used) and paper receipts will be printed centrally if that’s what the customers want.

AT&T expect this system to be up and running within the next couple of years, and it certainly suggests that the traditional cash register is dying a death to be replaced by the iPad. Is that another area Apple is revolutionizing?

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