Apple’s new Lightning cable has gotten rave reviews for it’s smaller size and reversibility, it’s impossible to insert the lightning connector end of the cable the wrong way. However, it seems some users are having trouble with the USB end of things…
CNET readers have e-mailed us, pointing to a pair of support threads on Apple’s site (here and here) in which several people describe problems getting the cables out of the USB ports on their computers, with some going so far as to break out pliers and even take their machines into one of Apple’s retail stores to get the cable unplugged.
Apple support forums user Nclose has brought up one possible explanation, noting that the indentations on the bottom side of the USB plug (pictured above) are deeper than older plug models, perhaps giving the built-in securing latches a little too much to grab on to.
Even though USB is an industry standard, manufacturers can have design variations. Apple’s most recent machines have what looks like ball-bearings on springs, while other companies use cut-out metal tabs bent into an arc.
Users say AppleCare support is saying they’re aware of the problem, and are providing a replacement cable to them without any issues. No word on whether the replacement cables differ from those available at launch time.