The Sydney Morning Herald reports that the Australian Competition and Consumer Commission, a business competition watchdog organization, has forced Apple to make modifications to its refund policy to bring it in line with consumer protection legislation in that country.
According to the group, Apple misled customers with regard to what types of refund or repair they were entitled to.
The group claims Apple did not comply with Australian law by compensating their customers properly for faulty devices. Apple will now be forced to re-examine its practices and revisit countless possible violations from the past two years. If Apple does not comply, a massive class-action lawsuit could be brought against the company.
Reviewing previous claims will take an estimated three months. Any cases found to be in violation of the law will result in proper restitution being made to the customer. Apple will be required to post a notice on its Australian website informing customers of the change, and inviting them to notify the company of any past instances when they were improperly denied a warranty claim.