A number of iPhone 6 users are reporting in an Apple Support Communities thread that they’re unable to add cards back into Apple Pay following a restore of their device. The users say the only way the issue has been resolved is by Apple replacing their iPhone.
Apple Support Communities, via 9to5Mac:
“I just left the Apple Store. They couldn’t diagnose the issue and we did a restore there in store and the problem persisted. The solution was to swap the hardware […]
I ended up going to the Apple Store and going to the genius bar. They proceeded to do all the thing I already tried. After they did a restore and set up as a new phone and saw they it didn’t work they went in the back and brought out a new phone. I fired up the phone and went thru steps to add my cards to Apple pay and everything worked. So getting a new phone fixed the issue.”
Most users who took their iPhone in for a Genius Bar visit report being offered a replacement. Some report being given a refurbished unit, while others say they were given a brand new device.
The support thread is currently at 71 posts over five pages. While this is a small number of complaints, this is still something for users to be aware of when restoring their device.
Apple Pay has proven popular in the U.S. following its October debut, quickly grabbing 1% of all digital payment dollars in the month of November. While Apple Pay is currently only available in the United States, the company has plans to expand to other countries in 2015.