Apple to Replace Blurry iSight Camera Modules in iPhone 6 Plus

Apple to Replace Blurry iSight Camera Modules in iPhone 6 Plus

Apple has launched an iSight Camera Replacement program for the iPhone 6 Plus. A small number of users have complained of blurry photos from the rear-facing camera. Apple says it is due to a faulty component.

Apple to Replace Blurry iSight Camera Modules in iPhone 6 Plus
Example of blurry photo from a faulty iPhone 6 Plus – Apple Support Forums

MacRumors:

According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.

Apple says any iPhone 6 Plus handsets that are producing blurred photos, and have an eligible serial number, will be replaced by the company at no charge. Customers can obtain replacement units via¬†Apple’s online support team, an Apple retail store, or an Apple Authorized Service Provider.

An issue prevents the camera from focusing, and could possibly be due to a defect in the Optical Image Stabilization in the 6 Plus. The smaller iPhone 6 doesn’t include Optical Image Stabilization, and so it is not afflicted with the issue.

Apple suggests affected iPhone 6 Plus users prepare for the replacement process by backing up the data on their iPhone, and also making sure any other issues with the device, such as a cracked screen or other damage have those issues resolved before attempting to have the camera replaced.

The isight Camera Replacement program covers iPhone 6 Plus iSight cameras for up to three years after the retail sale of the affected unit.

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