Apple has launched an iSight Camera Replacement program for the iPhone 6 Plus. A small number of users have complained of blurry photos from the rear-facing camera. Apple says it is due to a faulty component.
According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.
Apple says any iPhone 6 Plus handsets that are producing blurred photos, and have an eligible serial number, will be replaced by the company at no charge. Customers can obtain replacement units via Apple’s online support team, an Apple retail store, or an Apple Authorized Service Provider.
An issue prevents the camera from focusing, and could possibly be due to a defect in the Optical Image Stabilization in the 6 Plus. The smaller iPhone 6 doesn’t include Optical Image Stabilization, and so it is not afflicted with the issue.
Apple suggests affected iPhone 6 Plus users prepare for the replacement process by backing up the data on their iPhone, and also making sure any other issues with the device, such as a cracked screen or other damage have those issues resolved before attempting to have the camera replaced.
The isight Camera Replacement program covers iPhone 6 Plus iSight cameras for up to three years after the retail sale of the affected unit.