Jawbone Users’ Heart Rates are UP Over Lack of Customer Support

Jawbone Users’ Heart Rates are UP Over Lack of Customer Support

Owners of wearable devices made by struggling fitness device maker Jawbone are “UP” in arms over the lack of response from the company and its customer support staff.

Jawbone Users' Heart Rates are UP Over Lack of Customer Support


Customers told The Verge they had contacted Jawbone in recent months or weeks about faulty products and had not received any response, while calls to the company’s support number are being continually met with automated messages about busy lines.

A Struggling Company

The company first showed signs of struggling in May of last year, when it ended production of its UP lineup of fitness trackers and sold its remaining inventory to a third-party reseller at bargain basement prices.

Jawbone at the time denied claims that it was going out of business, saying it would instead focus on manufacturing advanced sensors to sell to other wearable device makers.

Jawbone Goes Silent

The company’s support Twitter account has been silent since December 21, 2016, and frustrated customers are facing a wall of silence over on the Jawbone Facebook page. The company currently carries an average one-star rating from online company trust website Trustpilot.com.

Jawbone has also not responded to press inquiries about its lack of customer supports. Jawbone devices are still available through their own website, as well as Amazon.

Earlier this month, it was reported that the fitness device company had engaged in talks to be acquired by main rival Fitbit, but a lowball offer ended talks almost as soon as they had begun. Fitbit is said to have offered only a fraction of the $1.5 billion value the company carried at the beginning of 2016.

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