Apple on Friday announced a new iPhone 8 Logic Board Replacement Program for “a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect.”
The recall affects devices that might be experiencing unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.
Only iPhone 8 devices are included in the replacement program, it does not include iPhone 8 Plus or iPhone X devices.
Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.
To check if your iPhone 8 is eligible for the free repair program, visit the iPhone 8 Logic Board Replacement program website and enter your device’s serial number. (You can find your iPhone 8’s serial number by going to: “Settings” -> “General” -> “About.”
If your device is eligible, choose one of the service options below to have your iPhone 8 repaired. Your iPhone will be examined prior to any service to verify that it is eligible for this program. In all cases, your iPhone will be sent to an Apple Repair Center for service.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
Before service, backup your iPhone to iTunes or iCloud.
If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
The iPhone 8 Logic Board Repair Program covers affected iPhone 8 devices for three years after the first retail sale of the unit. The program does not extend the standard warranty coverage of the iPhone 8.