Apple has made a change in the way it is handling keyboard repairs for their MacBook and MacBook Pro notebooks. Keyboard-related repairs will now be performed in-store. They were previously shipped to repair centers.
In a memo to Apple store employees, the company explained the new repair process. Entitled “How to support Mac customers with keyboard-related repairs in store.” (first obtained by MacRumors), the memo explains how Apple has shipped additional parts to stores to support the new policy.
Apple tell employees that the keyboard-related repairs should be prioritized, with an aim to provide next-day turnaround time.
The memo reads:
Most keyboard-related repairs will be required to be completed in store until further notice. Additional service parts have been shipped to stores to support the increased volume.
These repairs should be prioritized to provide next-day turnaround time. When completing the repair, have the appropriate service guide open and carefully follow all repair steps.
Apple’s MacBook and MacBook Pro keyboard repair program was launched last summer in response to widely-reported keyboard problems. The program offered free repairs and reimbursement for users that had already paid for keyboard repairs.