Apple says it is investigating a popping noise issue users are experiencing with the new 16-inch MacBook Pro, and that it plans to make a fix available in a future software update.
The news comes via an internal documents shared by MacRumors. The memo, which was shared with Apple Authorized Service Providers, reads as follows:
If a customer hears a popping sound when playback is stopped on their MacBook Pro (16-inch, 2019)
When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or other applications to play audio, users may hear a pop come from the speakers after playback has ended. Apple is investigating the issue. A fix is planned in future software updates. Do not set up service, or replace the user’s computer, as this is a software-related issue.
Almost immediately following last month’s release of the 16-inch MacBook Pro, some customers began to voice concerns about the popping noise issue in Apple Support Communities, Reddit, and elsewhere. While the exact cause isn’t for certain, Apple says it’s a software issue, not a hardware issue.