iPhone XR users are finding that their handset is not operating properly on the O2 network in the U.K., says a report by the BBC.
Multiple reports on Twitter indicate XR users who have O2 as their mobile provider are experiencing multiple signal outages each day. Customers find they are unable to make and receive calls, send and receive texts, and cannot maintain a steady LTE connection for app use.
“We’re working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR,” an O2 spokeswoman told the BBC.
“We thank any customers affected for their patience.”
O2 did not disclose how many users were affected by the issue but said customers that are experiencing issues can turn the iPhone off and back on again to temporarily resolve the issue.
One customer with a misbehaving device says he was told by an O2 customer service agent that Apple was responsible for the issue, and had caused it with a recent iOS update. However, that information has not been confirmed.
MacRumors reports a reader that was having issues with his iPhone XR was able to receive a free upgrade to an iPhone 11 and a £20 refund due to the signal issues he was experiencing. He reports Apple told him there was a problem and that under U.K. consumer law, the handset had to be replaced regardless of warranty.