A class-action lawsuit appears to be in the early stages on behalf of M1 MacBook Air and M1 MacBook Pro owners who say that screen cracks are occurring in normal use. Apple claims the cracks are the result of accidental damage.
Threads on both Apple Support Communities and Reddit, contain users reporting that screen cracks occurred when they opened or closed the lid, or that they were simply present the next time they used the machine.
While Apple has repaired or replaced the machines free of charge in a few cases, most users say they have been charged.
Apple has denied liability for the issue, saying that small pieces of debris are to blame.
Apple’s customer service has not been receptive to these grievances. Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences.
However, lawyers Migliaccio & Rathod LLP say that affected owners disagree.
Migliaccio & Rathod LLP is currently investigating Apple over widespread reports that the retina display in their recent line of M1 MacBook laptops is vulnerable to screen cracks during normal usage.
Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen. Others report that the crack followed a simple adjustment of the screen’s viewing angle. In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality
Many suspect that the display is simply not sturdy enough to withstand the normal pressures of opening, closing, or adjusting its position, an issue for which Apple has provided zero forewarning. Whatever the case, users are left with little choice but to spend upwards of $600.00 to have their display repaired, with no guarantee that the screen crack defect won’t reoccur at a later date.
The law firm is seeking contact details for M1 MacBook owners who have experienced the issue, saying only that it is “investigating potential legal claims against Apple.” However, determining the number of people affected is the first stage in planning and filing a class-action lawsuit.
If you’re a user that lives in the US, you can email the firm at: firstname.lastname@example.org, or call them at (202) 470-3520.