On launch day for the iPhone 13 last month, several Apple Card users experienced difficulties in using their cards to place orders for their new handsets. Many of those affected eventually resorted to other forms of payment to get their orders to go through.
As reported by MacRumors, Apple on Tuesday emailed affected customers, informing them that their accounts will be credited with the 3% Daily Cash that would have been earned on their iPhone 13 purchases that they were unable to complete with their Apple Cards.
You successfully completed your iPhone pre-order with a payment method other than Apple Card. We understand that your initial purchase attempt with Apple Card was declined and you didn’t earn 3% Daily Cash.
We apologize for the inconvenience you experienced and want to make it up to you. We are providing you a credit for the Daily Cash on the initial payment of your iPhone 13. You’ll see this appear as a Balance Adjustment in the Wallet app. This will also appear on your October monthly statement.
If you would like to continue earning Daily Cash back on future iPhone payments with your Apple Card, please visit citizensoneloan.com to update your payment method.
If you have any questions, contact an Apple Card Specialist.
Apple Card users can check the Wallet app to confirm their credit has been received.