After an airline lost his luggage and failed to find it during the next week, a man used an AirTag in the luggage to find it in an airport office, which was filled with unclaimed bags.
Australian YouTuber and IT professional Shane Miller used an AirTag to find his missing bags, despite the lack of assistance from the airport’s baggage carrier, Swissport.
Miller’s luggage, which contained $4,500 worth of cycling equipment, went missing after he flew in to Melbourne Airport on Singapore Airlines. Miller was told his luggage has missed a connecting flight, and that he would be notified once the luggage caught up with him.
Miller’s AirTags reported their location to him, and he expected to soon hear from officials that he would be able to pick up his wandering luggage. However, time dragged on and he never heard from Swissport. He was also unable to talk to anyone at Swissport despite repeated phone calls.
“My beef with Singapore Airlines and their ground handling service Swissport is that there’s been no interaction,” said Miller. “The number I was provided for Swissport the night I landed I’ve called 16 times and received no callbacks whatsoever.”
Swissport has a website that lists lost luggage — and the site was never updated to include his lost bag of equipment.
Tiring of waiting, Miller finally drove to the airport and tracked down his luggage using “Find My.” The journey took him on a tour of Swissport back offices, where he finally found his wayward bag. Only, it was not in a lost property room where you might expect to find it. No, it had been shoved into a corner of a general office.
Miller gave accolades to one Swissport employee that helped him
“Long story short, the guy at oversized baggage really, really helped out on where I needed to go to get the bag,” says Miller. “Then the last mile, so to speak, was all 100% the AirTag.”
“The office staff were very helpful, taking me to the correct office,” he continued. “And I was able to tell I was within a few meters of the bag, and when I was around the corner from where the bag was dumped on one of their office floors, I could make it start beeping.”
“So that’s my story almost concluded,” he said, “but the amount of bags they had on the floor… I am lucky that I got my bag back so easily.”