• Home
  • News
  • AT&T Ranks Dead Last (Again) In Consumer Reports Satisfaction Survey

AT&T Ranks Dead Last (Again) In Consumer Reports Satisfaction Survey

AT&T Ranks Dead Last (Again) In Consumer Reports Satisfaction Survey

The results of Consumer Reports’ 2011 mobile provider satisfaction survey are in, with AT&T once again ranking as the worst in consumer satisfaction, while Verizon took the top title with Sprint nipping at its heels.

Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.

Consumer Reports surveyed 66,000 customers in total, and the magazine’s January issue will include full nationwide performance and satisfaction ratings, as well as local rankings for 22 major metropolitan areas.

So, who’s the happiest with their mobile service? As it turns out, it’s those who subscribe to pre-paid services, and subscribers of smaller regional mobile providers. I guess bigger isn’t always better. Go figure.

Sadly, AT&T also ranked dead last in last year’s survey, when they were still the exclusive carrier for the iPhone. I guess some things never change.

  1. JG says:

    Maybe I’m just lucky but I haven’t had any issues with ATT at all.  Quite the opposite can be said of every single experience I have ever had with Verizon.  I’ve made three separate attempts over the course of the last fifteen years to keep an account with Verizon and I just can’t due to technical, service, or customer service issues.  It just never works and I have to break contract every single time.  Sprint has been great both times I’ve been with them, T-Mobile is ok on a good day and awful on their worst.  

    But like I said I may just have gotten lucky with ATT so far.

  2. 596245 434289Thanks for any other informative web site. The place else may I get that kind of info written in such an ideal method? 420945

Leave a Reply

Your email address will not be published. Required fields are marked *