Bad news for users with devices still running iOS 6. If you’ve been experiencing problems using FaceTime on your device, Apple has officially announced the only way to fix the issue is to update your device to iOS 7.
Apple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.
If your device is capable of running iOS 7, it must be upgraded to iOS 7.0.4 or later. If your device is incapable of running iOS 7, such as the fourth-generation iPod touch and the iPhone 3GS, you must upgrade to iOS 6.1.6.
While FaceTime works correctly with iOS 6.1.6, any devices that are compatible with iOS 7 must be upgraded to iOS 7.
There are a sizable group of users who did not upgrade their devices to iOS 7 when it became available, due to the drastic changes made in the interface of the new operating system. Apple’s upgrade edict is likely to not sit well with that group.
FaceTime issues for iOS 6 devices began to be reported on April 16th. Apple customer service representatives have since been suggesting the upgrade to iOS 7 as a remedy for the issues.