Apple on Friday launched a new iPhone 11 display replacement program to address an issue where a “small percentage” of iPhone 11 displays stop responding to touch.
Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.
If your iPhone 11 has been exhibiting this issue, you can use the serial number checker available here to see if your device is eligible for this program. If your device is eligible, Apple or an Apple Authorized Service Provider will provide service, free of charge.
Service Process
Users choose one of the options below to have their iPhone 11 serviced. The iPhone will be examined prior to any service to verify that it is eligible for this program.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.
If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Apple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11.
The program covers affected iPhone 11 devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.
